CodeRed

The Town of Romulus has partnered with OnSolve to provide the CodeRED system. CodeRED allows notifications and updates to be sent to residents during emergency events. 

All residents and businesses are encouraged to register.


To register Online, use the following link or scan the QR code below,


To register Using Your Smartphone,

CodeRED – Frequently Asked Questions

What information is required to enroll in CodeRED?

We will require a name, address (to enable geo-location services), and a phone number or email to which we can send alerts.  All information is encrypted and kept confidential.

Do I have to enroll for alerts?

No. participation is totally voluntary, but if you don’t enroll, you will not receive alerts. 

Does it cost anything?

No, the CodeRed alert system is provided as a service to the residents.

How often will I receive alerts?

You will receive alerts whenever there is a significant e vent that impacts any of the alert groups to which you have subscribed.  For example, if you sign up for the Romulus Water District group, any event in that district, that residents should be aware of, such as a water main break, will trigger an alert to you.

What is CodeRED and what is it used for?

CodeRED is a emergency notification service provided by OnSolve in partnership with the Town of Romulus.  It’s used to alert residents and businesses through a variety of channels of time-sensitive information, emergencies, or urgent notifications. The system can reach large numbers of individuals in minutes to ensure information such as evacuation notices, missing persons alerts, inclement weather advisories, and more are quickly shared.

Why should I register?

CodeRED is an important tool to help keep you informed and prepared for any emergencies that may occur in your area.  Officials will send messages to alert you of emergency details, instructions or precautions that you need to make well-informed decisions and remain safe.  This system is precise enough to geotarget residents within an exact area of impact, so only those who are affected by the situation are notified.

What types of alerts will I receive?

CodeRED will send notifications based on whichever focus groups you select.  This may include:

  • Chemical spills and HAZMAT incidents
  • Evacuation notices
  • Boil water and/or water outage notices
  • Highway events such as closures or construction activities

What do I do if I receive a message?

If you receive a CodeRED phone call, listen carefully to the entire message. You can repeat the message by pressing any key.  Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fire department.  If you receive a CodeRED email or text message, please be sure to read the entire message carefully and follow all instructions.

What if I missed a CodeRED phone call?

The CodeRED system will leave a message on your answering machine or voicemail if you miss a phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed. If your phone line is busy, CodeRED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.

How will I know when a message is from CodeRED?

A CodeRED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies.  Your city/county also has the option of customizing their phone number to be local and will inform you what it is so you can save it as a contact in your phone.  If you need to replay the message received, you can dial this number and listen to the message again in its entirety.

I don’t remember my login information. How can I update my contact info?

If you used your Google, Facebook, or X account to sign up you will need to reset your password for those accounts within the respective sites.  If you created a unique username, first try the “forgot my password” option.  If you forgot your username as well, please reach out to client support at (866) 939-0911 (Monday-Friday 8:00 a.m.-7:00 p.m.) or email crsupport@onsolve.com.

How can I customize what types of alerts I want to receive within the mobile app?

Open the mobile app and hit “settings” in the top-right corner. From this page, click “select alert types,” and from here you can review each category of alerts and de-select any types you don’t want to receive.

How do I download the CodeRED Mobile Alert App?

Another way for you to receive alerts is through the CodeRED app, which is available on Google Play or the Apple Store. You can customize the types of alerts you would like to receive, alert radius, sounds and more.

I no longer want to receive CodeRED alerts. How do I opt out? If you are currently receiving emergency or community notifications from CodeRED in your area, but would like to stop receiving them, please opt out here.